1. Services
Poo Free TO provides residential dog waste removal services, including recurring cleanups, one time cleanups, and waste bucket pickup services.
2. Recurring Service & Billing
Recurring services are billed automatically on a monthly basis using the payment method provided at sign up.
Payments are due at the beginning of each billing cycle. By subscribing, you authorize Poo Free TO to charge your payment method each month until your service is cancelled.
Returned payments or declined transactions may result in service interruption until payment is received.
3. Cancellation Policy
You may cancel your recurring service at any time by providing at least 48 hours notice before your next scheduled service.
No refunds will be provided for services already completed.
4. Property Access
Customers are responsible for ensuring our technicians have safe and unobstructed access to all service areas.
This includes:
- Unlocking gates before your scheduled visit.
- Providing gate codes if applicable.
- Ensuring pathways are clear and accessible.
If we cannot access your yard due to locked gates, blocked entrances, aggressive animals, or any other obstruction, the visit may be considered completed and you may still be charged for the scheduled service.
5. Pet Safety
For the safety of our team and your pets, all aggressive or potentially dangerous dogs must be secured indoors or otherwise safely restrained during service.
PooFreeTO reserves the right to refuse service if our staff feels unsafe.
6. Weather Policy
Services operate in most weather conditions.
Service may be delayed or rescheduled due to severe weather, heavy snowfall, unsafe yard conditions, or other circumstances beyond our control. If this occurs, we will perform the service as soon as it is safe to do so.
7. Yard Conditions
Customers are responsible for maintaining reasonably safe yard conditions.
Service may be postponed if there are hazards including but not limited to:
- Ice
- Flooding
- Fallen trees
- Construction
- Dangerous debris
- Unsafe footing
8. Service Scheduling
Service days may occasionally change due to holidays, weather, staffing, or route optimization.
PooFreeTO will make reasonable efforts to notify customers of significant schedule changes.
9. Satisfaction Guarantee
If you believe your cleanup was not completed properly, please contact us within 24 hours of your service. We will review the issue and, if appropriate, return to address any missed areas at no additional charge.
10. Customer Responsibilities
Customers agree to:
- Provide accurate contact information.
- Keep payment information up to date.
- Notify us of changes to gate codes or access instructions.
- Inform us if additional dogs are added to the property.
- Remove hazardous items from the yard before service.
11. Pricing
Pricing is based on information provided during signup, including yard size, number of dogs, and service frequency.
PooFreeTO reserves the right to adjust pricing if the actual service requirements differ from the information provided.
Customers will be notified before any pricing changes take effect.
12. Liability
While we take every reasonable precaution while servicing your property, PooFreeTO is not responsible for:
- Existing property damage.
- Damage caused by pets.
- Delays caused by weather or circumstances outside our control.
- Missed visits due to inaccessible properties.
Our total liability shall not exceed the amount paid for the affected service.
13. Right to Refuse Service
PooFreeTO reserves the right to suspend or terminate service for reasons including:
- Unsafe working conditions.
- Aggressive pets.
- Repeated payment failures.
- Repeated inability to access the property.
- Harassment or abusive behavior toward staff.
14. Changes to These Terms
PooFreeTO may update these Terms of Service at any time. Updated terms will be posted on our website and become effective immediately upon publication.
15. Contact
If you have any questions regarding these Terms of Service, please contact PooFreeTO using the contact information listed on our website.